Service Agreement

1. Scope of work

We will design, build, train, and install the AI system(s) described in your order form or proposal — which may include an AI front desk, follow-up/reactivation, voice agent, reviews/content, and CRM/automation setup — and connect them to your tools (e.g., calendar, CRM, phone/messaging).

2. Timeline

Builds typically go live within about 7 days of kickoff, subject to timely client input. Our day-10 delivery guarantee is described in the Refund Policy.

3. Fees & payment

• •Build: 50% deposit to begin, 50% on delivery.
• •Management: billed monthly, month-to-month.
• •Third-party costs (e.g., phone numbers, messaging, software subscriptions) may be billed at cost or paid directly by you.

4. Client responsibilities

• •Provide accurate business information (offers, pricing, hours, FAQs) and timely approvals.
• •Grant the access we need to your accounts/tools to build and operate the system.
• •Be responsible for your own communications and compliance with laws governing your outreach (e.g., CAN-SPAM, TCPA).

5. Ongoing management

During management, we monitor, tune, and update your system, and provide a periodic Growth Report. Either party may end management month-to-month per the Refund Policy.

6. Ownership & license

You own your business data and content. We retain ownership of our underlying frameworks, prompts, templates, and tooling, and grant you a license to use the deployed system for your business while your engagement is active.

7. Confidentiality

Each party will protect the other's non-public information and use it only to perform under this engagement.

8. Warranties & disclaimers

We provide services with professional care but do not guarantee specific results. Systems are provided “as is” beyond the delivery guarantee. AI outputs may occasionally be imperfect and should be monitored. See our Disclaimer.

9. Limitation of liability

Our total liability is limited to the amounts paid for the services at issue; we are not liable for indirect or consequential damages, to the extent permitted by law.

10. Term & termination

The build engagement ends on delivery and acceptance; management continues month-to-month until cancelled. We may suspend or end services for non-payment or breach.

11. Governing law

Governed by the laws of the State of New York.

12. Marketing Communications & Promotional Use

By entering into an engagement with McCullough AI, you grant McCullough AI a limited, non-exclusive license to: (a) send informational and promotional communications (including new service announcements, seasonal campaigns, maintenance reminders, and relevant offers) to the business contact information you provide; and (b) reference your business category and general outcomes (without disclosing confidential specifics) in our own marketing materials.

• •You may opt out of promotional communications at any time by emailing hello@mcculloughai.com with 'Unsubscribe' in the subject line.
• •Opt-out requests will be honored within 10 business days.
• •Transactional messages (invoices, system alerts, delivery confirmations) are not subject to opt-out.
• •We will not sell, rent, or share your contact information with third parties for their marketing purposes.
• •Any use of your business name or logo in case studies or testimonials requires your separate written approval.

13. SMS Messaging Program

McCullough AI Business Solutions operates an SMS messaging program to communicate with prospects and clients who have explicitly opted in. By opting in via our website form or chat widget, you agree to receive SMS text messages from us, which may include appointment confirmations, service inquiry follow-ups, and promotional updates about our AI automation services for local service businesses.

• •Message types: transactional (appointment reminders, inquiry responses) and promotional (service updates, special offers).
• •Message frequency: varies based on your inquiries and engagement; typically 1–4 messages per month.
• •Message and data rates may apply. Check with your carrier for details.
• •To opt out at any time, reply STOP to any message. You will receive one confirmation message and no further messages.
• •For help, reply HELP or email hello@mcculloughai.com.
• •Carriers are not liable for delayed or undelivered messages.
• •This SMS program is intended for individuals aged 18 or older. By opting in, you confirm you are at least 18 years of age.
• •Our Privacy Policy at mcculloughai.com/privacy governs the collection and use of your mobile number and consent data.

14. Contact

Email hello@mcculloughai.com to start an engagement or request the signable agreement.